Return Policy

1. General Return Information

At Roots & Gems, we value your satisfaction with every purchase. Please review our return policy before placing your order.

2. Custom & Personalized Jewelry

Due to the unique and personalized nature of our custom jewelry—including breastmilk jewelry, keepsake jewelry, engraved pieces, and other made-to-order items—these products are non-returnable and non-refundable, except in cases where the item arrives damaged, defective, or we have made an error with your order.

3. Returns for Non-Custom Jewelry

For eligible non-custom jewelry, you may request a return within 30 days of the delivery date.

4. Condition of Returned Items

Returned items must be:

• Unworn and unused.
• In their original condition.
• Returned with all original packaging, tags, and accessories.

Items showing signs of wear, damage, or alteration cannot be accepted.

5. Eligible Reasons for Return

Returns or exchanges may be accepted for:

• Damaged or defective items.
• Incorrect item received.
• Eligible non-custom items returned within the return period.

Please include a brief explanation when requesting your return.

6. How to Initiate a Return

To request a return, please contact us at info@rootsandgems.com with:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos, if the item is damaged or incorrect.

7. Return Shipping

Once your return is approved, we will provide return instructions.

• Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
• We recommend using a tracked and insured shipping service, as we are not responsible for items lost during return transit.

8. Refund Process

Once your returned item has been received and inspected, approved refunds will be processed within 7–10 business days to the original payment method.

9. Refund Terms

Refunds include the purchase price of the eligible item only. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

10. Contact Us

If you have any questions regarding this Return Policy, please contact us:

Email: info@rootsandgems.com

11. Changes to This Return Policy

Roots & Gems reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

By placing an order with Roots & Gems, you acknowledge that you have read, understood, and agreed to this Return Policy.

Thank you for choosing Roots & Gems. We appreciate your trust and support.