Privacy policy

Last updated: July 21, 2026

At Roots & Gems, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and shipping address.
  • Payment Information: When you make a purchase, we collect payment details necessary to process your transaction. Please note that we do not store your payment information on our servers.
  • Account Information: If you create an account with us, we may collect and store your login credentials.
  • Preferences: Information about your preferences and interests related to our products and services.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery.
  • Communicate with you regarding your orders, updates, and customer support.
  • Manage and secure your account.
  • Send promotional emails and special offers only if you have chosen to receive them.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We will not sell, distribute, or lease your personal information to third parties unless required by law or necessary to fulfill your order through trusted service providers.

4. Security Measures

We take the security of your personal information seriously. We implement reasonable security measures, including encryption and regular monitoring of our systems, to help protect your data.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize your browser, remember your preferences, and improve our website's functionality.

6. Your Choices

You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails. You can also manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@rootsandgems.com

By using our website and providing us with your personal information, you consent to this Privacy Policy.

Thank you for trusting Roots & Gems.